Operations · Analytics · Service Design
I turn complex field operations into systems that teams can see, trust, and improve.
Selected work
Four examples of how I solve recurring business problems: fragmented information, unclear priorities, constrained resources, and uncertain future demand.
I turned fragmented operational information into a clear monitoring system, helping teams identify exceptions earlier and make consistent decisions from one trusted view.
I reconciled data from separate systems to reveal patterns that were difficult to see in isolation, giving stakeholders stronger evidence for prioritisation and improvement.
I built a planning model that balanced demand, staffing, compliance, and commercial targets, making trade-offs transparent while increasing useful coverage.
I translated workload, capacity, availability, and risk into a rolling forecast that made future gaps visible and supported earlier staffing decisions.
How I work
Talk to the people doing the work, inspect the process, and find the friction before deciding what to build.
Translate data into an operating view that helps teams prioritize, explain, and act with confidence.
Build repeatable routines, tools, and documentation so the improvement continues without constant intervention.
Experience
Via Mobility
Operational performance, supply planning, partner reporting, fleet analytics, and AI enablement across eight RMV on-demand transit services.
everii Group
Led multi-product support operations, introduced KPI routines and automation, and helped sustain customer satisfaction above 92%.
Apple
Moved from technical service and repair operations into business account development, mentoring, and customer solution design.
Tokyo & Melbourne
Built adaptability and cross-cultural communication through education, hospitality, and customer-facing work in Japan and Australia.
Capabilities
Let’s talk
I’m interested in operations, analytics, mobility, and customer experience roles where better structure can create a visible result.